Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Clevedon | GPhC No. 9012511 | Last updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Clevedon collects, uses, and safeguards your information in accordance with UK GDPR and applicable data protection law.

1. Who We Are

Pharmacy Weight Loss Clevedon is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Clevedon, UK. We act as the data controller for all personal information collected through our services.

2. Data We Collect

We may collect and process the following personal information:

• Identity data: full name, date of birth, gender
• Contact data: address, email address, telephone number
• Health data: medical history, weight, BMI, current medications, allergies, and clinical consultation responses
• Transaction data: payment information and order history
• Technical data: IP address, browser type, and website usage information

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and confidentiality.

3. How We Use Your Data

We use your personal information to:

• Process your consultation and assess your suitability for weight loss treatment
• Enable our pharmacist to review and approve your prescription safely
• Dispatch approved medications, typically within 1 working day of pharmacist approval
• Communicate with you regarding your order, treatment, or account
• Comply with our legal and regulatory obligations as a GPhC registered pharmacy
• Maintain accurate clinical and dispensing records

Our lawful bases for processing include the performance of a contract, legal obligation, and, for special category health data, the provision of healthcare and treatment.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies: necessary for the website to function correctly
• Analytics cookies: help us understand website traffic and user behaviour in an anonymised way
• Functional cookies: remember your preferences to improve your experience

You can manage or disable cookies through your browser settings at any time. Disabling essential cookies may affect the functionality of our website.

5. Sharing Your Data

We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:

• Delivery partners: to fulfil and dispatch your order
• Payment processors: to securely handle transactions
• IT and hosting providers: who support the operation of our systems
• Regulatory bodies: such as the GPhC or NHS, where we have a legal obligation to do so

All third-party partners are required to handle your data securely and in compliance with UK data protection law. We do not transfer your data outside the UK without ensuring appropriate safeguards are in place.

6. Data Retention

We retain your personal and clinical records for a minimum of eight years in line with NHS and pharmacy regulatory guidance. After this period, data is securely deleted or anonymised unless there is a legal reason to retain it for longer.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Access to clinical records is restricted to authorised pharmacy staff only.

8. Your Privacy Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access the information we hold about you, request corrections to inaccurate data, ask for your data to be deleted where appropriate, and object to or restrict certain types of processing. To exercise any of these rights, please contact us using the details below. We will respond to all data-related requests within 48 hours.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Pharmacy Weight Loss Clevedon
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.